Starting off with a full disclosure. I am a huge fan and frequent shopper with Amazon.
I recently bought a pair of shoes that didn't fit comfortably. Last night I went to Amazon's website and requested a return. I was emailed a QRF code and instructed to go to a UPS Store to make the return. The instructions said not to repack the shoes, just take them in and have the store scan the code. Before I returned to my office I received an email stating that the refund had already been processed.
Now let's compare this to customer service with our cell phone providers, insurance companies, medical providers and more. Billing errors are common, it is near impossible to speak to a human being and online inquires are ignored. While it seems that Amazon is under scrutiny for being a monopoly, they seem to operate like someone that wants to earn our business. They live to their promises, provide superior customer service and competitive prices. The same can't be said for many of the service providers that we are required to deal with that I mentioned above.
Shouldn't our expectations for these companies be the same as we have learned to expect from Amazon? How do we make that happen?
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